Rosemary sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. email address that said:
Dear Mr. Post -- I hope you can solve a difficult issue with your company that has been going on since my 95 yr, old Aunt's death, Oct. 2015. She was not with it mentally at the end. I was paying the phone bill for Ann M. Picha, a veteran WWII Army nurse who had outlived her money. She had already lost her hubby and her only child. Aunt Ann was bedridden and unable to use even the cell for a long time. She lived in FLA, at Lely Palms Retirement Community in Naples, FLA. I live in IL. She told me she had cancelled the service and I believed her. She did not. When I went to FLA to make her final arrangement, I did not receive my mail on a timely basis. Imagine my shock to receive a bill for $355. I have spent at least 40 hours on the phone with your folks and got nowhere. They were not pleasant to deal with, especially in the midst of grief. Finally, I spoke with a kind gent who, after hearing this sad story, told me he'd take care of it. I would no longer receive nasty notes with bills for $355. I believe this was in Nov.15. I had to stay in FLA several months as my double amputee hubby lives there, and he had a series of strokes. I am finally back in IL to try and resume my life. Imagine my shock to get a notice from a Collection Agency for $355!!! I explained to them that this must be an error and they were seriously nasty. It does not sit well that companies can be so harsh with people in the process of grieving serious losses. I am a credible person -- check me on the internet and see. I was a federal prosecutor for the Dept. of Justice Antitrust Division for over 25 years. Kindly look in to this, as it has spun out of control. Thank you for your time and your courtesy. I have had to absorb thousands upon thousand of dollars of my late Aunt's expenses, and I would appreciate your help as she was not with it at the end. Thank you.
Rosemary
