Nanelle sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Dear Mr. Post ,
I would like you to know what horrible customer services that I have recently experienced with your company . I have personally never experienced misinformation and broken promise in my life as a customer . This is such a story now way I can type it in this email . Basically I would like to let you know that you need to really look at the way your company is treating a customer since 2000. Can you please contact me .