David sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
Dear Mr Post,
I'm a park ranger at a Nevada State Park, and I was given permission to move into our park housing just outside of Las Vegas in November. I've been trying to get our service connected since November 16th. We've been visited by century link technicians twice, and stood up for our appointment once. When we were visited, the technicians were unable to locate obvious phone lines and connections, which we had to show them ourselves. Since the park is somewhat remote, we have no choice but to keep trying to have century link connect our service. We would otherwise long since have sought service from any other provider.
When dealing with large corporations it's not surprising to get mediocre customer service, but my experience with Centurylink is worse than anything I've ever experienced. The phone trees are absurd. The service professionals are polite, but impotent, and often clueless. There is evidence of a lack of internal communication. I'm still waiting for my service to be connected, and was just told (again) that it will be a week to two weeks before it's done.
I'm writing to you because I would like you to be aware of the state of your company. Something is broken. This is a customer that you would have long since lost to your competitors if I had any other choice.
Respectfully,
David
