Leah sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Dear Mr. Post,
I'm reaching out to you as the owner of a small business in Caldwell, ID. As one business person to another, time is money. Neither of us have a lot of it. Here are the facts. The internet service at my business location has been down all day today. It was interrupted several times yesterday. We were told by your technical support to get a new modem, which we did. However, now the modem needs to be configured and your service technicians are telling me they can't get to my location until Wednesday. We are losing money, sales and reputation every minute and it is simply not an option to be without service until Wednesday. I cannot order new merchandise, accept credit cards, email, etc. without the internet. Your company is putting mine at a standstill. When it comes down to it all things can be accomplished if there is the drive. Please help me to get my business up and running ASAP. I've spoken to customer service and the escalation department. I've been told this is all that can be done. Personally authorize the overtime. I need service. I need your help to continue to help my community.