Jarrett sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
Dear Mr. Post,
Our family recently closed out our account with your company in Russellville, Arkansas. We had been customers since 1998. We did it because I'm a small town disc jockey and I got the chance to sign an endorsement deal with another company, and couldn't pass up the savings that were being offered as part of the deal. Small town disc Jockeys don't make a lot of money. In fact, I'll admit, even though I don't have to because I'm sure the records are available, we've had times that we struggled to pay our Centurylink bill. However, we've always eventually caught up and paid whatever fines and fees we were charged. Our family of four would go without some things we wanted and sometimes needed to make sure we paid what we owed. Once upon a time a few years ago, we even went without internet service for a month and still got charged because of an equipment issue that finally got resolved when I got a service person to come to our house. We didn't complain. I'm loyal to a fault, but the opportunity to switch internet providers included a television package that allowed us to ditch another bill. As a lower middle class family trying to support two teenagers, it was a no-brainer. My wife was in charge of closing out the Centurylink account and let it go for a couple months. Meanwhile we incurred late charges, which she agreed to pay while on the phone with one of your agents. She reluctantly agreed to paying over $300 to get us free and clear from our relationship with your company. However, when we checked our account, Centurylink had taken over $100 more than what we agreed to. I know $100 is a mere drop in the bucket for someone of your status who made 12.4 million dollars last year, but for our family it will put a wrench in our budget for this month. We will survive, but it is very frustrating to know that after being loyal customers since 1998 we were essentially robbed of over $100 on the way out the door. I know you are not personally at fault for this. I just felt, that as the companys CEO you might be interested to know about it. I'm not even sure this correspondence will actually get to you. If it does and you actually read this ridiculously long letter, I certainly appreciate your time. I know you're a busy man with important decisions to make. Thanks for your time.
Sincerely,
Jarrett
