Briah sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Dear Mr. Post,
Please Help. At this moment, I'm on hold with Tech Support. The timer on the call is at 1:11:33 and running. This is my 2nd call today. I've also been on live chat. And today isn't the first time. Three months ago, my internet service was transferred from Colorado Springs, CO to Raton, NM. Since then, I have not succeeded in accessing my account. Today's phone marathon isn't the first. Every customer service rep I've encountered has been polite, and each has attempted to help me without success. My username and password take me to my previous account, which is closed. My current account is inaccessible. I want to sign up for paperless billing. I'm retired, living on Social Security, so the savings of $10 per month matters to me. Since no one else has been able to help me, I'm hoping you can point me in the right direction. And a credit to my account for the money I've lost due to some technical problem that is out of my control would be greatly appreciated. Thank you.
Briah
FYI: Still on hold, waiting to speak with a live centurylink person. The ticker's now at1:30:45 and running
