Carol sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Dear Mr. Post.
We have been CenturyLink customers for many years. Unfortunately, we have been pretty unhappy with our service for the past several years. We have and have had for a long time a roar in our telephone to the point where people sometimes say they can hardly hear us. Our Internet service is not good. We spend most of our working time on the Internet waiting. I have spent literally hours online with techs trying to fix the problem, but to no avail. One person says we need a faster rate; then, another says we have the fastest we can get in our area. We have had numerous repair people out to the house, and they have finally admitted they can't fix the problem with either the phone or the Internet service. The past few who have been here have told us the problems are with the lines in our area; they are old and need to be replaced. The repair people are embarrassed and apologize that they are unable to fix it. They tell us the company doesn't want to spend the money in this rural area to replace the lines, which should fix the problem. Is that true? Are some of your customers more important than others? We pay over $112/month for our phone and Internet service. I know we have the option of getting rid of the land line and going to only cell phones, but we really don't want to do that. Can you help? Thank you for your time.
Jimmy and Carol
