Susan Mannino sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. - email address that said:
Dear Mr. Post,
I am bringing this to your attention, because I am very upset with Centurylink. I called Centurylink on Sunday or Monday to report that I had no phone and internet service. I was told that I would have service no later than 9/13/17 at 7 AM. Well being that didnt happen, I called again, several times today. Initially, your automated system reported I had no outage. Today your rep told me that I had no ticket repair. I like to know why the very first person I talked to initially didnt issue a ticket and now I have to wait to 9/15/17, no later than 1 PM. Today I spoke with a supervisor and she gave me ticket # 6622219. But, when I called in again today, your automated system gave me a ticket # 8861508. I confirmed this with one of your reps and this should be the right number. I also expect to get credit for the time I had no service. When l, I called again, I asked for information tovcontactMy address is 2737 SW 140th Place, Ocala, FL 34473. My home phone number is 352-245-8714, and my cell is 352-425-1903.