Roberto sent a message to J. Paul Raines Chief Executive Officer of GameStop Corporation Email Address that said:
Dear Mr. Raines,
I have a complaint about the GameStop PowerUP Rewards Program.
On 1/5/16 I placed an order for a GameStop exclusive item. Heres the order info:
Roberto C. Torres Alonso (PowerUp Reward Id )
Item: Spider-Man/Deadpool Exclusive Comic
Point Amount: 7,500
Order placed: 1/5/16
I later received an email from GameStop stating that the item has shipped and a tracking number was provided.
As of 3/15/16 I have yet to receive the item. The tracking number sent by GameStop never had any history neither in the UPS nor the USPS website.
On 3/1/15 I sent an email to PowerUP Rewards customer support to find out any status of the delivery. They said that they were sorry and they would investigate. The also refunded the points I spent. I really appreciate the points but what I really want is the item. When I ordered online it was available and had no problems ordering it.
I have sent various more emails to see what is going on and have not received any response back.
I cannot believe such bad customer service exist, I have not even received a cordial "we are working on it" email.
I know you are too high in the command chain to even worry about an incident like this....but this reflects the leadership that the employees are following.
I will really appreciate your help on this manner. I have been a customer of GameStop for years now and this is really frustrating.
Thank you for your time and I hope you reply back.
Sincerely,
Roberto
