Jennifer sent a message to Carlos A. Rodriguez – President and Chief Executive Officer of Automatic Data Processing, LLC. – Email Address that said:
Dear Mr. Rodriguez,
I am writing to inform you of the horrific customer service experience that I have had with your company and am reaching out to you in hopes of some sort of resolution.
I submitted my claim forms and was incorrectly denied my claims. After contacting customer service multiple times I was told that I was correct, the fault was ADP's and the claims would be submitted. Unfortunately your employees lied to me and my money is presumed to no longer be in ADP's possession. I was told to contact my HR. My HR has demanded that I get in writing from ADP that my claims were filed incorrectly and will not give me my money back. I have called multiple times and have contacted ADP via the help page and have gotten only automated responses to my issue. I have been trying to resolve this issue since April of 2016.
Please email me back to let me know how you can help to resolve my issue and get me the money that is owed to me. Thank you.
- Jennifer
