Marc sent a message to William H. Rogers, Jr. – Chairman, President and Chief Executive Officer of SunTrust Banks – Email Address that said:
Dear Mr. Rogers:
I am in receipt of the Suntrust CPWM Regulatory Team letter, dated October 11, stating that my deposit account must be closed. I have received similar letters from regulatory compliance and due diligence teams some years ago following my arrest and conviction for a federal drug offense.
Suntrust made no effort to learn or consider any other relevant facts about me. If it had, Suntrust and its compliance team would have learned that I have completed a federally-recognized residential drug treatment program. I am now a third year Georgetown Law student. Following my graduation, I have accepted an offer of employment as law clerk for U.S. District Judge Leslie for the 2017 – 2019 term. In recognition of my outstanding showing of rehabilitation, good citizenship, and professional development, U.S. District Judge Reggie approved the U.S. Probation Office’s recommendation that my federal supervision be terminated early.
Keeping me as a customer is consistent with appropriate compliance and risk management. Per se exclusion of persons because of a criminal record, without considering all the circumstances, runs contrary to trends in public policy.
I note that I opened my account pursuant to a $200 bonus offer. If my account is closed without paying the $200 bonus, I will pursue my rights for breach of contract.
I understand your need to be diligent in managing your regulatory risk. I would like to remain a Suntrust customer. If I do not receive a response by Oct. 31, 2016, I will contact appropriate D.C. and federal regulatory authorities.