Fernando sent a message to William H. Rogers, Jr. – Chairman, President and Chief Executive Officer of SunTrust Banks – Email Address that said:
Dear Mr. Rogers
I was banking with SunTrust since 2008 and I recently had to close my account I was debited a fee of $415 on a car loan that I had co signed with my wife back in 08 we later had to enter into a chapter 13 in which we included the financed vehicle and subsequently completed in Aug of this year but my case was not discharged until 12/07/16 so it was still open on 11/28/16 when an agent of SunTrust Agency put thru a debit to my regular checking
in the amount of $415 leaving me with no funds we have been trying to get back on our feet after losing our home in St. Augustine to a short sale I was under the impression that if the courts granted you relief that meant something until a Bankruptcy Judge would sign off on my case which I finally did receive the Discharge Letter from the Jacksonville court house today . If you could look into this I would greatly appreciate it I had never had any other issue with your bank in the past and would like to bank there again .
Thank You for your time