Jennifer Langford sent a message to William H. Rogers, Jr. Chairman, President and Chief Executive Officer of SunTrust Banks Email Address that said:
Dear Mr. Rogers,
I had e-mailed you months ago about needing your help for us to be able to stay in our home. We have been desperately been trying to renegotiate a deal with Suntrust (you) but have had no such luck. My husband has done everything your employees have asked of us, all the way down to resending paperwork when they said we didnt date it the right way. We have even had a few investors who wanted to help us but your company scared them off. It has been beyond frustrating to not be able to speak with someone who can offer us help. It has been beyond frustrating having to jump through these humiliating hoops that your employees have asked my husband to do, knowing you wouldnt give us a chance for any renegotiating. There have even been times my husband has sat on the phone, on hold, and then finally being hung up on because your company had closed. Such disrespect at times while we are going through the most horrendous time in our lives. We own our own business and even though the first few years were rough, our restaurant is trending up with great #s. We are actually very excited about our future but the one huge, dark cloud that hovers over our family is this home. We want to stay here! We want to dig out of this mess and get back on track with THIS home! We built this home 10 years ago with the idea of retiring here. I would bring my mom here when she was being treated so horribly in her nursing home while suffering from Alzheimers and I would bathe her and just let her hang out with us during the days and she would just light up while being here. She would always call it her happy place. She has since passed but losing it would just be a huge blow to my family. I lost my dad 7 months later and he loved our home as well. We have such great memories here even though the last few years have been pretty tough. Our home has always been our pride and joy (aside from our girls) and it just isnt a shelter for us. It is a piece of our family and who we are. All we are asking for is a chance to renegotiate our terms. Our home was re appraised by your staff at 1/2 of what its worth. We would be so grateful if we could be offered that price or even what we initially paid instead of it going to some stranger at an auction who could care less about our home. It just seems so cruel not to offer that deal to us! It makes no sense to do that to a family. We are just desperate to stay and not have to uproot our daughters. Our oldest daughter is going off to college next year and our youngest daughter is almost 9. Losing the stability this home has provided us would be crushing to them as well! I know everybody HATES CEOs and especially right now. We have read/heard soooo many stories about Suntrust doing this same thing to so many other families. PLEASE prove so many haters wrong and dont force us out of a home we are so willing to stay in. We dont want a hand out, just a chance to stay here. We arent the family who has lived over their means. Our cars are over 17+ years old, we dont have fancy things...we just took a risk on another restaurant and it went sideways for a few years but we are trending up and our future is bright. We have always kept open communication with your company and NEVER thought that after being a perfect home owner with you for over 20 years that we would be treated the way we have. My husband even called about a year prior to being delinquent for our very first time that he saw a possible problem on the horizon and wanted to be proactive and avoid an all out "not paying our mortgage" situation. Your employees told him your company could only help if we missed a few payments. This was a horrible idea to us since we arent the type to want to be late on anything or to even want to get help. We have never been in any type of a situation like this in our lives! We were then declined any help and so we reluctantly had to stop paying which has physically taken a huge toll on our whole family. My husband had been offered a loan modification a couple times after we officially missed a couple payments and then that offer was declined as well.
All Im asking (begging if need be) for is our home not be sold to someone else for 1/2 the price at an auction but instead offer us our home for that newly appraised price or even more if you want. We can make it work it you would only give a chance. I know your company is very generous with Habitat For Humanity. Please think of us as one of those families you want to help too. Those people who receive those homes have been down on their luck as well in various forms and the same has been our situation, life has knocked us down in the past and we are trying to climb our of a bad situation. PLEASE, PLEASE, PLEASE give us a chance! You can call us or e-mail us if you would like. We really are nice people. We would just be so grateful if you could give us a chance to stay in our home.
Thank you for your time, consideration and understanding.
Jennifer Langford
