Edward sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Dear Mr. Rutledge,
I'm writing to you in the hope that you can help address a problem where one of your sales associates flat lied to me me regarding the level of service we would receive when signing up for Time Warner Cable and Internet service. I would like to speak with you or someone on your direct staff about this. I have tried raising this via the Customer Service route and have only been given evasive answers regarding what happened. I hope to hear from you.
