Andreas and Kye Kammel sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
Dear Mr. Rutledge, We bought a whirlpool refrig last year. model nber WRX988SIBM01 serial nber: K60515691. The refrig has been serviced 8 x and replaced all the parts with a senior tech and still doesnt work. We are so frustrated, weve lost food, the expense of taking off work, and just trying to manage and its not happening. We need a new replacement and need it asap. we were told today that they will evaluate this and get back to us! What! please help us! We cannot afford to pay for a new one at the expense of whirlpools products. Montgomery, Tx 77316.