Dear Mr, Smith, I have no way of knowing if this email will reach you – Frederick Smith

Elisa Winsa sent a message to Frederick Smith that said:

Dear Mr, Smith,

I have no way of knowing if this email will reach you, but I sincerely hope it does because I have a story you need to hear.
I worked for FedEx Ground Ltd for 4 years and 9 months as an Ops manager in Calgary. I loved my job and I was good at it. I hit all my numbers, I reduced package handler turnover dramatically, I designed the International processing station that we used until we became a Gateway. I created a team on my OB sort and made them love FedEx as much as I did. Over the course of my employment I saw three of my package handlers become Ops managers and one an Admin.
For over a year I ran both the OB and the OTP sorts. I got the OTP off the ground when it was first started and with the help a coordinator (also formerly one of my package handlers) I made it work. My average work day was 12 hours and some were much longer. When Calgary added a second OB sort I knew I could not run all three and after discussions with the sort manager and senior manager they agreed to take the OTP off my plate.
For all of that time I had been told that we didn’t have enough Ops managers, but when we started getting extra staff and I was watching them go to other sorts I started to get upset. At one point they had a full time ops manager on the OTP, a full time Ops manager, a part time Ops Manager and a Coordinator running the preload while I ran the two OB sorts alone. To further complicate things the linehaul coordinator, the sort manager and the P&D manager also worked those shifts and every Friday night except 3 in my entire term with FedEx I closed the building alone.
Let me back up a bit though. In 2006, I applied as a package handler and was never contacted. I had been learning about you and FedEx and I badly wanted to work there. At the time I was an Ops manager at DHL.
I moved on for a few years but in 2012 a linehaul Manager position came up. I applied right away and I was thrilled when I was called for an interview. I was crushed when after three interviews I was not selected. But I had a job so I moved on again. In January of 2013 I saw a posting for an Ops manager position and at first I wasn’t going to apply but I did and finally FedEx hired me. To say I was thrilled was an understatement.
In the summer of 2016 our senior manager unexpectedly passed away. I was devastated but pushed on and as we all did, I did my job. I had some issues with it, I liked him. When our new senior manager came I was hopeful, but things went downhill. Our new HR person hated me and went out of her way to try and mess with me. I tried, I really did. But when I asked for a week off in October 2017, I knew I was done. I had never taken a vacation and apparently it had never occurred to anyone that I might. It was a mess.
I received word shortly before I left that my mother had suffered a stroke and didn’t tell me because she knew FedEx wouldn’t let me take time off and didn’t want to upset me. My family is all in Ontario and Nova Scotia. I had tried to find a position closer but had not been successful.
Immediately when I returned from vacation I noticed a change, the work load was crazy and they kept adding more but wanted me out in the warehouse for 8 hours a day, remember I ran two sorts.
On October 31st, 2017 I was injured when my arm got caught between two boxes on the belt.
By November 1st I had been forced out of the building after 4 hours of relentless bullying and in spite of my attempts to work with HR on November 24th, 2017 I was advised that FedEx had no further use for me and would accept my resignation immediately. I never resigned. I was essentially fired. For nothing.
I believed in FedEx. I thought I would be there until I retired. I wanted to make every FedEx experience outstanding. FedEx proved that people first did not apply to me, and that makes me sad.
Thank you for reading my story.

Elisa Winsa

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