Jeff sent a message to Arne M. Sorenson – President and Chief Executive Officer of Marriott International, Inc. – Email Address that said:
Dear Mr. Sorenson,
My name is Jeff and I wanted to take this opportunity to let you know about a team of professionals that you should be very proud of to have as a part of your organization. I am a frequent business traveler and am a Marriott Platinum member My travel often takes me to Tucson, AZ and I almost exclusively stay at the Courtyard Marriott Williams Centre. Over the past few years I have gotten to know the staff there as we recognize each other upon my arrival. Each associate has been nothing but professional, courteous and very welcoming. A few of them knew my wife and I were expecting our second child and then I was away for a little while after our baby girl was born. On my first trip back, I was treated to quite a surprise! As I opened the door to my upgraded room, I was greeted with a counter full of gifts for not only our baby girl but also for my 6 year old son. I was shocked that they remembered the upcoming event in the life of a guest and then went so far as to bless our family with gifts to celebrate our new addition. The team at this hotel has been nothing but incredible the many years I have been staying here but this just took the cake and was so above and beyond what one would expect from the hotel where they stay when traveling on business. When I called home to share what they had done, my wife was speechless at their kindness. It is hard being away from home as much as I am but when you have a place like the Courtyard Marriott Williams Centre to spend that time and the associates here to greet you, it makes it seem like you are just away visiting friends. I truly can’t speak enough about Logan, Amber and their entire team but I wanted to make sure you knew about what type of associates you have representing the Marriott brand here in Tucson, AZ.