Kathy sent a message to Steven H. Temares - Chief Executive Officer at Bed Bath Beyond Inc. - Email Address that said:
Dear Mr Temares,
I recently ordered a Keurig K45 for my 80 year old parents. They have been using this model for the last 3 years. Unfortunately, the one they have no longer heats up. I ordered one from your customers service, over the phone on 12/30/15. It was supposed to be shipped on 1/4/16. As of today it has not been shipped. I cancelled this order today, because I am frustrated with the
