Laurence Helwig sent a message to Tony Thomas that said:
Dear Mr. Thomas,
Our Windstream telephone service(SW Georgia) is good; thank you. Our internet service is abysmal(email), and has been for months. "pages not responsive" is a constant screen when ATTEMPTING to write an email. A short email takes from 10-20 minutes with throw-outs and wait-time. Our computer is optimized, and professionally serviced, and is not the problem. This is happening for all your subscribers in our area. I want to believe that you would wish better service for your paying customers. Can we count on you to remedy this? Thank you.