Sherry sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
Dear Mr. Toyoda,
My husband and I have been loyal Toyota customers since 1980 and we have had 3 Toyota Corollas and currently have 2 Toyota Prius vehicles. We have always found the quality of your cars to be excellent and have always held your car for many years. We are writing to you to inform you about our dissatisfaction of the service we received at your Toyota Dealership Service Department on Upper James, Hamilton, Ontario, Canada. We have shared our concerns with your head office Toyota Canada, however after corresponding on several occasions with Toyota Canada, we are still not satisfied with their responses. We prefer not to go Public with this issue and hope we will be able to have our concerns rectified. We would be happy to send you all the correspondence regarding the dealings we have had with Toyota Canada. We look forward to your reply. Regards, Sherry
