Ryan sent a message to Nigel Travis Chairman and CEO, Dunkin Brands Group, Inc. that said:
Dear Mr. Travis,
I am emailing you from Hannover, Germany. I am studying abroad here for one semester but I am from New Jersey, born and raised with Dunkin bagels and donuts.
Today in my class we were having an "international" breakfast. Everyone was supposed to bring something from their own country that they would normally have for breakfast in the mornings. Now, I could have brought some pancakes and eggs but I realized, most of my mornings consist of an everything bagel with cream cheese toasted, a donut when Im truly treating myself, and a hot chocolate. So i decided for our international breakfast, from the states I would bring nothing other than Dunkin Donuts.
I sadly was very dissapointed with my end result. the Dunkin in city center Hannover, not only did not sell bagels (which I can somewhat understand as Germans dont really eat bagels) but more importantly I ordered 18 donuts for my class and was not satisfied. The donuts tasted dry, stale, and very old. I was sad because I was excited to have a taste of home and to share it with my international friends in class.
I still love Dunken, but I can promise you i do not plan on purchasing it again while in Europe.
This email is not to be taken as mean, I simply feel that tips and customer reviews are the best thing to keep a company improving and moving forward.
Thank you very much.