Ellen Gregory sent a message to Saun Bruce W Van - Chief Executive Officer, Citizens Bank RBS Citizens - Email Address that said:
Dear Mr Van Saun. I am reaching out to you as a customer for several years . Recently I applied for a mortgage loan . The process is moving at a glacial pace . I now feel because of my repeated expressed concerns, I am being punished for complaining. I am so far along with this loan process that I hesitate to go with another lender . Please intervene on my behalf. My contact phone number is 973 668 8488 .