Bob sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
Dear Mr. White
I am writing related to the disappointing service received the last few months. My issues started back in May or June 2016. I ordered DirectTV for a two year plan at my residence at 32496 Bluffstone Circle in North ridgeville Ohio. Unfortunately, I had some personal issues and I had to see my home and cancel the direct tv service after only one month. I was charged an early termination fee from direct tv and was advised by someone within the corporate offices that I would be reimbursed the early termination fee if I rejoined direct tv within two years. Fast forward to today, I tried to order new direct tv service and mentioned how I was to collect on my reimbursement from early termination fee. I was told I had to reopen my old account . I attempted to do this but I was told I would have to pay for all the equipment. I think this is unfair that I would be charged for this equipment when I could sign up as a new customer and obtain all the equipment for free. On top of this, I was on the phone for over two and a half hours with customer service representatives who bounced me back and forth and when I reordered the direct tv/internet service I was quoted different prices and charged for different pieces of hardware that were not originally quoted.
I would like to be reimbursed my early termination fees from my earlier account without being required to pay for equipment. I would also like what was originally promised to me without extra charges. These conversations occurred on taped lines so it should not be hard to acquire.
Thank you for your time and consideration.
I can be contacted by phone
thank you,
