Jessica sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. that said:
Dear Mr. White,
I am writing to you to dispute the early termination charges that DirecTV is charging me. I implore you to help me with this issue.
I understand the nature of early termination charges, and have paid them before when they are justly levied. However, I have not had properly working DirecTV service since installation and am canceling because your product does not work in my household. You cannot fix the issue. Therefore I choose to terminate. Simple? Very, unless you charge me to terminate!
Although I have $360+ to pay the charges, I refuse to pay that out of principle. Since my DirecTV was installed in June 2015, it hasn't worked properly. I've had your technicians out here as well as those of Verizon's and each blames the other.
I am horrified that you are charging me even though you did not provide full service to me. If I paid the early termination charges, it would be rewarding you for bad business practices.
I look forward to this issue being resolved swiftly. I can be reached at ( if you have any questions.