Lillian sent a message to Maureen Chiquet – CEO of Chanel – Email Address that said:
Dear Mrs Chiquet
I am writing to you with the hope you can help. I am a long standing customer of Chanel products. My partner bought me a new bottle of Chanel Coco Mademoiselle and I put it in my cupboard, on taking it out it dropped 2 foot onto the carpet which of course is not the responsibility of Chanel, but what happened is that the whole of the bottom came off in one piece and all the contents emptied out onto the carpet, consequently I have a lovely smelling bedroom but no perfume. My complaint is that I feel very sure that for this to happen on the soft carpet and for the bottom to come off in one piece, there may have been a flaw in the glass.
I have written to customer services 4 times but have been very disappointed with their response
I do have photographs taken of this and did send them to your customer services.
Kind regards
Lillian
Sent from my iPad
