Leonor, MD, MHS sent a message to Steven H. Temares – Chief Executive Officer at Bed Bath Beyond Inc. – Email Address that said:
Dear Mrs. Temares,
I am sending you this email because I recently had an extremely bad experience while ordering some furniture for my baby online. First of all, I am sure you get these type of emails all the time and perhaps don't care that a busy physician is taking time to send you this email. However, considering that my time is valuable, it is horrible when I client has to call twice to get something deliver.
I ordered a crib. never got it. Call and was told the crib was damage and sent back to you and that they will send a new one. The second time they send the crib to the wrong address ( my husband works in new york), but we live in NC. They send the crib to the billing address ( my husbands). What is crazy about this is that the rest of the initial order was sent to the correct address in north carolina.
when I call to get some solution from you, I was on hold for some time then got the following options: 1) take the crib myself to the store so they can send it to the correct location, 2) schedule a pick up, or 30 leave it outside so they can pick it up.
Did I mentioned, this is in new york and my husband works almost 20 hr a day when he is there?
how in the wold he will take a big box on his own to the closest store or leave it outside in NYC for them to pick it up?
Not the best solutions for a problem cause by your company. I would really appreciate if you take a look at how your business is running.
I am sure one client is not a big deal for a company like yours, but perhaps you should revisit how your business is running.
Sincerely,
Leonor
