Roland sent a message to Chua Sock Koong CEO, SingTel that said:
Dear Ms Chua.
I am sorry for the unsolicited email request from me. Let me first introduced myself as Roland Seh. I am writing to you with regards to an unfortunate incident that makes me feel Singtel is really bureaucratic and inflexible. If you could spare the time, I would like to share this incident with you through a personal email instead of through this portal.