Allan sent a message to Chua Sock Koong CEO, SingTel – email address that said:
Dear Ms Chua,
I regret having to write to you to express my disappointment. I wrote to Singtel feedback email contact to express that the signal to my Mio TV and fibre optic broadband has hang on many occasions and despite reporting this matter some months back whereby a technician came to upgrade some software on the setup box but it did not resolve the fault altogether. Last Sunday, I called twice to 1688 to report this matter and at the same wrote to them to look into this matter as well as to provide me your contact detail so that I could escalate this fault to your attention so that consumer are not short change. Apparently, till now, no one replied. This evening at about 7.50pm, the same fault occurred again and I called 1688 at about 8pm whereby I was attended to by one, Ms Stellar who informed me that she can only send a technician to my place on Friday in which I do not quite agree and told her to let her superior know that this matter be resolve by tomorrow. I felt it is only right that consumer who are paying for such service are not short change. But, as of 9pm, I did not receive any call back from her. Is this how Singtel treat heir customers? Must consumer wait for so many days for technical support? Can we claim for loss of use?
I hope you could address this issue of mine urgently. I can be contacted on my mobile : Thank you. Regards, Allan
