Joanne sent a message to Chua Sock Koong CEO, SingTel – email address that said:
Dear Ms Chua,
I have been a Singtel User since Pager time, like almost 30 years. I have never been so disappointed that made me wants to write in to complain.
Incident started on January 2016, where I started having problem with my home WiFi. I called in to Singtel 3 times before your staff willing to send down a Technician in Huly 2016 to check on my WiFi service. In which I had to keep using my Mobile Data of over 20GB monthly. I was always given the excuse of me closing my bedroom door or there is blockage in between the signal, and I am stupid enough to keep altering my furniture in order not to block the signal. But then even I am just an arm lenght away I cannot get the signal. And the Technican was able to catch it in time to confirm that it was indeed the WiFi Box problem and help us to replace a new box. But I have been incured more that 3 months of mobile data usage because of your staffs excuses and not sending a Techincan down for checking.
The incident TODAY was another newer experience for me that your staffs Terninated my account without informing me. After more that 20 years of Singtel services this is really NEW. I never receive any proper information on this termination. I know I was abit late on my payment, usually a temperory disconnection that I can understand. But WHY Terminate my account. I know Singtel is the biggest service provider and I am sure you dont need any loyal supporters whatsoever. I did not terminate Singtel Services when I had to bare those 20 over GB cost for more than 3 months. This is really ridiculous. I am more than happy to change my service provider IF Singtel is really that hack cares for their subscriber.
