Amanda sent a message to Chua Sock Koong, CEO, SingTel that said:
Dear Ms Chua
Singtel, with its brand reputation, should have been able to deliver service that at least, meet the customer's expectations.
My recent service experience has told me that the service provided is way below par and service training much required.
Technical issues were not fixed after 3 weeks. I cant even book a proper appointment for a technician to come to my premises since 6 Feb.
Service recovery was a huge mess, promises made again and again, with none fulfilled.
I have already mentioned that I was extremely displeased and that I would be escalating the case to the upper management.
Yet, at the last attempt to perform service recovery, Ms Sa sa and her team failed my expectations and did not give me the appointment that was agreed upon which was this Saturday, 27th feb 3.30pm.
Please look into this case, I would like to understand why there were so many service issues.
Perhaps a re look into processes and service training is needed.
