Radha Govindrajan sent a message to Abigail Johnson - President and Chief Executive Officer of Fidelity Investments and Chairman of Fidelity Worldwide Investment email address that said:
Dear Ms. Johnson:
My name is Radha Govindrajan I am 60 years old. I request you to take a little time out of your busy schedule to review my account. I have copied the questions below. These accounts hold my entire life savings. Due to very traumatic incidents in my personal life, I did not realize that something was wrong in my account until now. I understand that it was my responsibility to notice the errors sooner but when you are dealing with catastrophic life events, looking through documents does not enter your mind. All you are focused on is surviving. My persistence has irritated some people but it is because this is all the money I have for retirement. Please, please, help me. My email address is email@example.com. I hope you will reply even though I am a small investor at Fidelity.
Dear Customer Service:
I checked my statements again
I request you to review the following:
SIMPLE IRA# XXX-XX1403
In December 2008, dividends capital gains for $242.49 was kept in cash reserves not reinvested. There were no open orders on this statement.
It was not reinvested in January 2009 either.
From September 2009 until August 2017, there were no open orders, but cash from the sale of FF2025 was never reinvested in FF2050 but was left in cash. The FF2025 was sold at a loss of $2790.53. This was not dividends or capital gains. I have only asked for FF2025 FF2050 in both my accounts.
On 1/5/2009, 417.16 of FF2025 were sold for $3,500. The transaction loss was $1,581.05. This was kept in cash reserves without being reinvested. The open order on this statement is dated 1/22/09. Who authorized this sale? In any case, if the proceeds from the sale of FF2025 had been reinvested the same day or in the next few days in a timely fashion to another target fund FF2050, there would have been no cash available for the open order which is dated 1/22/09 , 17 days after the sale of FF2025 at a loss of $1,581.05.
In the February 2009 statement, there are no open orders. On 2/11/2009 28.07 of Fidelity Contra fund was bought for $1,200 65.02 of Fidelity Select Financial Services was bought for $2,500. I have always asked only for target funds like FF2025 FF2050 since I dont know anything about investing. Why was the target fund FF2025 diverted to these funds instead of FF2050?
On 4/17/2009, 306.19 of FF2025 was sold for $2,520.00. The loss was $1,209.48. This was kept in cash reserves without being reinvested in FF2050. The open order on this statement is dated 4/29/09 for Alcoa. The open order is dated 12 days after the sale. If the FF2025 had been reinvested in a timely fashion to FF2050, there would have been no cash available for the Alcoa order.
On 5/1/2009, 246.43 of FF2025 were sold for $2,060.15. This was kept in cash reserves without being reinvested. The open orders were entered on 5/6 5/7. If the FF2025 had been reinvested in a timely fashion to FF2050, no cash would have been available for these orders.
ROTH IRA# XXX-XX3890
In the December 2008 statement, the open orders are for a total of $400+$550=$950 were entered on 12/15/2008.
FF2025 was sold on 12/8/2008, 12/9/2008 12/17/2008 for a total of $5,752.90. The loss was $2,286.60. The total amount left behind in cash reserves from sale of assets was $9,569.17 even though the open orders were for a total of $950 .00 only.
On 1/21/2009 Fidelity Contra fund was bought for $3,500 Fidelity low priced stock was bought for $3,500 . Again, I have asked only for target funds. Where did these funds come from why the time lag of more than a month to reinvest?
Regarding the Roth IRA contribution on 4/14/2008 for $3,600 which was never invested, can I view how I directed or did not direct this contribution online? The contributions made before after were invested. Does the customer have to say each time a contribution is made where the funds should be allocated or does it automatically default to the funds the customer holds? Only this contribution was not invested.
Regarding the change made in February 2009 to leave dividends capital gains in the core account, can I view this online? Which computer was this change made from from which city?