Margaret sent a message to Peter Agne President and CEO, IKEA – email address that said:
Dear Peter,
I am emailing in the hope you can improve the efficiency of the French Ikea online services. They do not answer the phone, even the extra pay phones (waited for 13 minutes and then was cut).
They do not answer their emails fast enough. When the answer arrives it does not address the problem.
Their Website (like trying to buy something and trying to find out when it will be delivered) does not work.
I ordered a mattress 23rd of July but now hear that it is not till mid September it will be delivered. Had no warning of this anywhere, was told by the website it was in stock. So how is it possible they are this inadequate?
Please do something about it.
Thank you,
Margaret
