abdelkader machehouri sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation - email address that said:
Dear president
I hope my e- mail finds well, I am writing you this e- mail to complain about an incident that happened to my car toyota corrolla 2014 diesel engine n° NMTBCOJE70R015231. I have bought a new corolla on august 2014 for companys subsidiary in fes Morocco . After following all the guidance and the users manual, at 60000 km the car system start displaying a message of low level engine oil . I have contacted the company service, and they have monitor oil level for a certain period. They conclude that there is a manufactory defect of the engine. We have change the engine at 80000 km. Afterwards , the engine noise has increased and becomes incomfortable . I contact the company and they said that it is normal to have this sound, knowing that it wasnt like that before.
At 127 000,the same message appears again. I check the oil level, and I found it too low , it has consumed 2 liters of oil 3000 km before the maintenance is due. I am requesting you to find a suitable solution for this issue, and mobilize the necessary logistics.
My case is very disappointing especially for a good brand name like yours, that focuses more on customer satisfaction, one of your main purposes. Incidents like this will be a negative point about brand image and customer satisfaction. I hope that you will find a solution for my problem, thank you for your valuable dedicated to read my e-mail.
All the Best
