Andrew Thomas Sinclair sent a message to Shantanu Narayen CEO, Adobe Systems Incorporated Email Address that said:
Dear Shantanu Narayen,
Earlier this week, I discovered that Adobe had been double-billing my Master Card for my Photoshop Plan (i.e., 2 x $9.99 per month since November 2016 (i.e., for 14 months). My assistant contacted Adobe and was met with a hostile reception. After much wrangling, she was told that Adobe would only correct the billing error for the last 3 months. Master Card agreed to correct for an additional 3 months which is the limit of their authority. As a reputable company, we expected Adobe to immediately correct this billing error and apologize. Instead, we got a hassle. I have been a loyal customer for over 10 years and own a number of Adobe products. How do you expect to maintain customers when we are treated like this. The billing error does not represent a huge loss to my office. The damage to my confidence in Abobe is much greater.
ATS
