David sent a message to Ross McEwan - CEO, Royal Bank of Scotland - Email Address that said:
Dear Sir Good evening I have a credit card with Bank of Scotland the last 4 digits on my card are 7439 I have a complaint against your staff regarding a item I ordered with a company in the uk only to be sent the item from abroad it is not of satisfactory quality not fit for purpose also I was charged more than when ordering I have tried unsuccessfully to get satisfaction from your staff through section 75 of the credit card act even though I have sent attachments in emails to them I seem to get reply's from my emails to your staff from different people and was hoping you can get someone with enough sense to understand the problem I'm having please be kind enough to read both my emails and attachments also the paraphrasing from various members of your staff.
I have had other credit cards and when a problem occurred it was dealt swiftly under section 75 not I am sorry to say with Bank of Scotland.
Yours truly Mr David
