Andac sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
Dear Sir,
Good Morning,
As i mentioned before my previous e-mails, i had a problem with my brand new Samsung Galaxy Note 7 mobile phone.
I bought the phone from Corlu Vatan Bilgisayar which is in TURKEY at the date 18 August 2016
It is IME and from the first minute its screec was frozen and i could not use the phone. I took it back to same shop and they sent it to Samsung Service which name is Destek BiliÅim.
I could not get and helpfull information related with the mobile neither from Samsung Customer Support and Samsung Service.
We bought 4 Noe 7 for our company and one is at the service.
We paid 3.500 TL for each and we could not use one of them.
Are we make wrong with buying / preferring SAMSUNG.
Why do we wait days and days?
Why do you replace the mobile immediately?
As a customer our satisfaction is at very low level to SAMSUNG.
Have a good day,
Best Regards,
Andac
