Bhavesh sent a message to Mukesh Ambani – Chairman and Managing Director, Reliance Industries Limited – Email Address that said:
Dear Sir,
I am a user of your Reliance Jio services for over 2 months now. I am very appreciative of your initiative to realize the goal of digital India and am thankful for bursting the bubble of call rates by the likes of airtel and vodafone. However, I am sending this mail to bring your notice to another important matter.
I live in Lucknow and until 2 months ago, I received speeds from jio LTE services to the tune of 18-25Mbps.
However for the past few weeks now, the service is nothing less than pathetic. Throughout the entire day the speeds are less than 1Mbps even when the 4Gb daily data cap is unutilised.
The speed rarely hits 8Mbps mark that too only late at night. And completely gone are the days when the speed test showed speeds of upto 20Mbps. I used speedtest.net, fast.com(netflix powered) and net velocity (jio app) to test the speeds. The results are very similar.
I am writing this mail with a lot of hope and I really wish Jio the very best and I want it to succeed big time, but I am unable to understand how would Jio be able to retain its customer base post its inaugral offer if the services were not hauled up and hauled up fast enough to create a feeling of reliability on jio's ability to deliver sustained speeds over its networks.
Thanking you in anticipation.
