Dexter sent a message to Joseph R. Swedish – President and Chief Executive Officer of Anthem, Inc. Email Address that said:
I have today spent over two hours holding for customer service at Anthem.
I have paid my premium for January, and I want to get ID cards.
I cannot register on the website with my SSN, because that just takes me to a previous account.
I cannot register on the website with my member ID, because I don't have one for the new plan I signed up for for 2017.
I am completely unable to get any support from Anthem.
Why is this?
Please don't say it's because of unusual call volume. I have had this experience with Anthem on every occasion I've tried to call.
On my third call to Anthem today I held for 42 minutes, and then was placed into a voice mail system that I could not use.
Why should I be stuck with Anthem? If Anthem cannot provide even inadequate support, surely I must be allowed to find health insurance elsewhere.
Next stop, quite frankly, is the Colorado insurance commissioner. I expect I'll have better luck with them than I do with getting support from your company.
I can be reached, and will appreciate a phone call from a member services rep so that my two concerns can be addressed.
I hardly expect a reply to this email --- which will be exactly consistent with the experience I have had so far.
But thanks anyway. And please, fire your head of customer support and find someone competent. You're losing customers, and I'm about to be one of them.