Dexter sent a message to Joseph R. Swedish – President and Chief Executive Officer of Anthem, Inc. Email Address that said:
Dear Sir,
I have today spent over two hours holding for customer service at Anthem.
I have paid my premium for January, and I want to get ID cards.
I cannot register on the website with my SSN, because that just takes me to a previous account.
I cannot register on the website with my member ID, because I don't have one for the new plan I signed up for for 2017.
I am completely unable to get any support from Anthem.
Why is this?
Please don't say it's because of unusual call volume. I have had this experience with Anthem on every occasion I've tried to call.
On my third call to Anthem today I held for 42 minutes, and then was placed into a voice mail system that I could not use.
Why should I be stuck with Anthem? If Anthem cannot provide even inadequate support, surely I must be allowed to find health insurance elsewhere.
Next stop, quite frankly, is the Colorado insurance commissioner. I expect I'll have better luck with them than I do with getting support from your company.
I can be reached, and will appreciate a phone call from a member services rep so that my two concerns can be addressed.
I hardly expect a reply to this email --- which will be exactly consistent with the experience I have had so far.
But thanks anyway. And please, fire your head of customer support and find someone competent. You're losing customers, and I'm about to be one of them.
Sincerely,
Dexter
