Katalin Zaim sent a message to Matthew S. Levatich - President and Chief Executive Officer of Harley-Davidson, Inc. - Email Address that said:
Dear Sir, I m riding since 4 years. My latest motorcycle was Softail Heritage. About a month ago, my back tires blow up. The tire was brand new, had not more than 2000km on it. Purchased and installed by official Harley Davidson dealer. I do want to file a complain on this issue. Please kindly advice. My email address is: firstname.lastname@example.org; I hope to receive your feedback on this soon.
I asked the service not to touch the bike until I receive your feedback on this, to ensure that the tire can be technically analyzed as well. No external item was found in the tire.