Maria sent a message to Michael L. Corbat CEO, Citigroup Inc. – email address that said:
I need your help in solving an issue I have. Citibank accidently deducted $2,800 from my checking account. I first reached out to customer service on the evening of 12/19/16 because I went to pay for dinner and my card was declined. I was told by the Citi rep that Astoria bank accidently deducted the funds and they could not help get my money back as quickly a an Astoria bank rep. With no money I could not pay for my dinner, you can only imagine the humiliation. I waited until morning and went to work without a penny in my pocket hoping to resolve the issue with Astoria bank. When I called them they told me the issue was with Citibank not Astoria bank. I then call Citibank they admit the error was Citi's fault but could not give me back my money for 24 hours. I explained to them I had no money and I needed them to quickly replace the money, but they said it was impossible until the following day. So now the weekend of Christmas, I have no money and I'm stuck at work without any money for lunch. Not only do I want my money back I feel I should be compensated for the two days Citi left me penniless. I could pick up dinner for my family, could not buy an MTA card, it was such a bad week.
I still cannot comprehend how this happened.