Elle sent a message to Ross McEwan – CEO, Royal Bank of Scotland – Email Address that said:
Dear sir,
I'm writing to you with regard to my uncle's fund. Let me introduce myself. My name is Elle and I'm a Singaporean living in Malaysia. What happened was that my late uncle has an investment account with NatWest Bank. His name is MR. LEX THONG. He passed away 9yrs ago as I was told in 2007. As I have lost contact with him when he moved to London and me to Malaysia, I did not know about his death till your staff MS. BLOSSOM RENEE contacted me. It's a nightmare after that. First, she said she wanted me to 'pretend' I'm the beneficiary. Then she said she wanted me to split 50/50 with her from my uncle's fund. I played along without telling her that she had found the right person. After which she wanted me to email the bank with the 'fill in the blank' text that she sent me. But every time I ask her about my uncle's info she'd flip and said I should just shut up and do as she said. DO NOT ASK QUESTIONS she said. I was really mad. She wanted me to cheat the bank and abuse the law with no questions asked. And she assured me that nobody will know if we keep our mouth shut. That's the last straw for me. I emailed the manager MR. MAX CARTON and told him what happened. I also showed him the email I got from BLOSSOM RENEE. After which, MR. CARTON took over my uncle's case. Things went well till Friday (21st October 2016). I believe if you retrieve my uncle's file, you will see my info there with the document I have submitted. There were 2 things I've requested from MR.CARTON which I'm not even sure if he did seek approval.
1) Extension of dateline.
As according to him, he said when the management said 26th October 2016 then that will be the final date. But I only knew about my uncles fund 2 weeks ago. And I have mentioned again and again, Im not local. Im in Malaysia. Documents takes time. But really, I have to thank my lawyer for trying to get the affidavit of truth an claim in slightly more than a days time so that I can meet up with the banks dateline.
2) TRANSFER FEE
As a DEPUTY MANAGER,I believe he/she should be very familiar with the job. All the email conversations with MR. MAX CARTON, neither me nor the lawyer saw the word TRANSFER FEE or the figure 5789GBP. Why was this not mentioned before? Why am i only told about it just right before the funds were about to be transfered?When I said to deduct from the fund before returning me the rest, this manager very mockingly said 'I SAID REFUND FULL FIGURE AND YOU SAID YES. YOU DID NOT MENTION ANYTHING ABOUT DEDUCTION.' I mean come on, he expected me to know about the TRANSFER FEE? Like I said I'm not local and I dont have uncles that dies everyday to remind me that I have to pay TRANSFER FEE.
Also, this manager said I will never win if I sue NatWest which my lawyer tells me otherwise as the email conversation will proof the manager wrong. But then again if I have a choice, Id like to settle this issue amicably with NatWest. Since my information tallies with what was in my uncle's file, that proofs that I'm the next of kin. As for the transfer fee, I dont see why it can't be deducted from the fund when there's over 9million GBP in it.
Sir, I'm not asking for something that's not mine. All proven I'm the next of kin, I don't see why the bank will want to make things difficult for me. Like I said the dateline is 26th October 2016. I hope I will get a reply before the dateline.
I can be contacted
Your earliest reply is very much appreciated.
Thank you.
Regards,
Elle
