Chad sent a message to Jay M. Gellert – President and Chief Executive Officer of Health Net, Inc. – Email Address that said:
Dear Sir, my name is Chad, (silver plan HMO) and I am writing to you for help. I have been experiencing major problems with Health Net. Allow me to list them:
1: Attempted to contact my PCP, was not able to. Contacted Health Net, they told me everything was fine, just keep trying to call him.
2: Found out, through my own research, the PCP was no longer in business.
3: Called Health Net back, told them this. They told me to go to an Urgent Care Facility over 2 HOURS away!
4: Was told by Health Net that I would receive an email with a list of available PCPs. This email had a link, the link was BLANK, no PCP's listed.
5: Called Health Net, was told to visit website, select new PCP. Did that, called Health Net, informed them of the change. When I tried to make an appointment with the PCP, I was told they could not be my PCP, because they are an URGENT CARE FACILITY.
6: Called Health Net back, informed them of this. They attempted to find a PCP for me, but I was told I would have to wait 3 WEEKS to see them.
After at least 10 phone calls, and struggling with pain for 2 weeks, I STILL CANNOT SEE A PCP!! I cannot understand why I pay $250 a month for this unacceptable level of customer service! This has been extremely frustrating, and depressing, living in pain like this, while I PAY FOR HEALTH INSURANCE! If this issue is not resolved, and at least part of my premium payments reimbursed, I will have no other option but to cancel this awful insurance, and to tell my story on social media, that way this does not happen to other patients in pain. Thank you.
