George sent a message to David Thodey CEO, Telstra Corporation Limited – email address that said:
Dear Sir,
My name is Hung . I am writing to asking for your help to look into my case. I am lost and no word to describe my experience with Telstra customer service. The only person can help me is you. I have discussed with your consultants, case manager and billing manager and it seems no one could resolve my case.
Please contact me You can call me George .
