CHRISTOS sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
Dear sir,
On 10 OCT 2012 i bought the above tv from media markt Thessaloniki shop. Four years later the tv has a screen problem (according service opinion and my own knowlwdge...i am electronic. I think itÎs too short time for such a problem (about 700 euros),itÎs unacceptable. I send to you attached the prooves of purchase as well as photos of the screen today. I am a samsung client since many years (this period two tvs, one smart phone, one dvd player and one wireless home phone).
Please give solution to above problem.
Waiting for your reply, thank you in advance.
At your disposal for any information.
Cristos
THE ANSWER OF SAMSUNG GREECE
Please refer your personal client code when communicating with Samsung.
Dear Sir Lampadas,
Thank you for contacting Samsung Electronics Hellas!
Regarding your inquiry,
We would like to inform you that we fully understand your dissatisfaction and your concern and we do our best to serve you.
We would like to inform you that according to the warranty conditions, Samsung Electronics Hellas is obliged to provide free service, technical support and repair to any damage occurs to the product due to the product itself.
The liability of Samsung and its authorized partners is limited to a maximum height of repair costs or replacement of the product under warranty. This applies from the first day to the last of the two years. As a result we would like to inform you that it is not possible to cover the repair cost of any damage which emerged after the end of the guarantee.
Yours sincerely,
Anastasia
PLEASE SIR, GIVE A SOLUTION TO MY PROBLEM
THANK YOU IN ADVANCE AND THANK YOU FOR GIVING ME SO MUCH OF YOUR TIME.
Christos
