Tia sent a message to Brian C. Cornell Chairman of the Board and Chief Executive Officer, Target Corporation that said:
Dear Sir,
I am writing this letter to inform you of my severe concern over recent events that have taken place due to Targetâs faulty security and shoddy, unhelpful ,and frankly, un-friendly customer service.
On April 11th, I happen to check my personal email and noticed several confirmations from a Target order for iTunes gift cards. The emails stated that âa shipment is on its wayâ, and e-cards shipped to my email from Target; One order $200, another $150 and another was $25. I noticed that they were addressed to my boyfriend Mark Pestilli and immediately called him to make sure he hadnât ordered any, which he had not.
He hadnât placed the order and thatâs when we came to the conclusion that my Target account had been hacked. Markâs bank has been made aware of this situation but we feel Target has a responsibility as well in this matter.
Not only was our personal (email) and bank security compromised and jeopardized but when I called to explain this situation to customer service I was made to feel as if I was somehow in the wrong, and honestly felt mocked and not taken seriously.
To make matters even worse, when Markâs bank, Dupont Community Bank contacted Target, they were told that it was because I signed up for some type of trial offer. I never signed up for anything nor have I ever even heard of Target offering a trial offer of any kind. I donât even know what kind of offer would have you purchase multiple iTunes cards on separate orders.
In light of the nationwide security breach that affected thousands of customers, I would think the Target Company would take great pains to assure that these types of mishaps do not occur and certainly take greater pains to ensure they are resolved quickly and empathetically by the customer service staff. This was not my experience and I am writing this letter to see that my issue is resolved now.
If this issue is not resolved immediately, and all charges are removed from my account, I will be contacting my attorney.
Furthermore, I will be contacting local and national news stations and all media outlets to inform them of this inexcusable behavior on the part of the Target Corporation and its insensitive customer service staff.
Again, in light of the credit card fiasco your company experienced recently-I am sure the media would be happy to air my grievance as a story that would do further damage to your already shaky reputation regarding security. Adding to that, the amount of disregard with which I was treated by your staff would likely guarantee the story would get healthy coverage on the news and in print.
I have been trying patiently and diligently to resolve this issue for 20 days and counting, but I felt the need to pen this letter to insist that those in charge can hear my complaints first hand, and hopefully rise to the occasion of solving this problem-as no one else from the Target company has done thus far.
Please contact me at your very earliest convenience to discuss and resolve this matter before more serious legal and media action is taken.
I have all email correspondence from this matter for your review upon request.
Regards,
Tia
