Khaled El Sheikh sent a message to Lee Kun-Hee Chairman, Samsung - email address that said:
Dear Sir
I had a Samsung LED screen 40 4 years ago I paid 4700 EGP. Now the same model but upgraded is 7000 EGP. During my watching TV I saw some leds are burning and smell a smoke I turned power off and called Samsung Egypt, explained the problem they told me the screen should be replaced, ok how much, they told me 10900 EGP, YES one and haif the new one price.... I surprised and decided to buy new one of course it will not be Samsung for two reasons the first one your product is short life age, the second is for bad reaction of your customer service and maintenance specially here in Egypt
Thank you