Hazem sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
Dear Sir/Madam;
on 2010 I purchased Toyota Corola from Egypt and it was great it is very nice and reliable car ,but I del that the AC is not working properly, in regular maintenance I communicated this with the service center at that time they told me that it needs recharge and it works well when I drive not when the car stopping. when doing regular maintenance I always ask for the AC and they specially in summer and forget about it in winter for sure and as I have another car and traveling a lot outside Egypt I didn't suffer a lot . Time files and I was under the impression that this is normal that Toyota AC is a little bit week, 2 months ago I sold my other car and I should have used my Toyota car and due to the hot weather in Egypt I escalated to the service center manager and told him that years ago I am suffering and he told me that every time we have standard checkups if it OK then there is no problem then I told him but I always suffering regardless of your process then he told me let us check and then it was the biggest surprise in my life the service agent had told me the all the AC need a change and they need 25k EGP to replace it, putting in mind that the milage of my car is 36000km.
Actually when I have chosen Toyota it was for many reasons on top of them Totota service and if the local service provider doesn't car I have the full trust in Japanese and Toyota below is Toyota’s customer approach from your site and Akio Toyoda quote that I am sure it reality but it something local.
Approach to Customer Satisfaction
Customers' evaluations and opinions are an expression of their expectations of Toyota, so Toyota receives them sincerely and responds in good faith, in the belief that making use of them in its corporate activities will lead to customer satisfaction. Toyota always tries to grasp shifts in customer demands, constantly checking for conformity with its standards, and acting swiftly to resolve any discrepancies.
The voice of the customer is quickly relayed to all related departments and divisions in development, production and sales, where they are helpful to product planning, raising product quality and improving Toyota's corporate activities.
It is in Toyota's DNA that mistakes made once will not be repeated.
Akio Toyoda.
Hope to help me to solve this subject out very soon.
Hazem
