Ned Greene sent a message to Thomas M. Rutledge Chief Executive Officer and President of Charter Communications, Inc. Email Address that said:
Dear Thomas,
I hope that you are very comfortable in your CEO chair for your mediocre cable company, Spectrum. I have never had so many problems with a cable company in my life. How can you hold your head high knowing that you are in charge of a company that belittles their customers every single day. It is such a disappointment knowing that people are struggling with the services that you provide every single day and you all never take note of the wrongs in your companies doings. For example 2 of my digital adapters stopped working and I inform Spectrum and they act like Im complaining about something that doesnt even phase them. I was told that there is nothing they can do because it is the first time I have brought this to their attention. I am so sorry that a product that you provided to me doesnt work. I am not an engineer. I do not know how wires work. I plug something into the wall and expect it to start working as many other people do who are purchasing your services. Another example, today I called and upgraded my internet speed from 60 Mbps to 100 Mbps, and hours later my internet speeds plummeted to 9 Mbps. This is unacceptable and its embarrassing to me that I am the one that has to deal with it. I once read an article online that said the Nintendo CEO slashed his salary in half to apologize for product losses. That CEO took charge and spent $15 million to fix his wrongs and do what is right. I hope that what I have said in this message resides with you while you sit in your CEO office, looking out your window with your hands comfortably folded behind your head. The best was to fix a problem is to do it yourself. The time is now not tomorrow. Thank you for taking the time to read this message and if you didnt read it then I feel sorry for you for not listening to your so called "valued" customer.
-Ned Greene
