Paul Hackett sent a message to Vittorio Colao CEO, Vodafone - email address that said:
Dear Vittorio Colao
I have been over charged on my account for over three years, I have taken Vodafone to the small claims court, and still it continues, I have contact the resolutions team they send an email quoting a reply within 48 hours that email was dated 17th of Jan
I have contacted the customer service centre in south Africa many times without success.
can a member of the executive team contact me 07788 491413 before I issue court proceeding again Vodafone again
regards
Paul Hackett