Richard sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
DearSir, in the last 7 years I bought 5 toyota's. Plus others family members as well. Our Tacoma truck was serviced 14 months ago for the rusted frame recall by dealer... It's now only 14 months later and the same dealer said the truck will not pass inspection, and is to rusty and not safe to drive. How can this be! 2 other dealers said the frame should of been replaced 14 months ago, but the dealer should of replaced frame not try to clean and repair the rusted areas. It was quite obvious the holes in frame were more then 10mm 14 months ago according to other specialist. So the Tacoma truck is now worthless!!! I called customer service to complain about the this problem and the dealer did not do the correct repairs or the proper job, they took the easy way not The correct way And did a temporary repair to pacify me until after the warranty was over I called customer service just to ask them if they could please send out a regional manager to look at the frame at any Toyota dealership to verify that the rusty frame May have not been done correctly or the frame should've been replaced at the time of the warranty. Sadly my request was denied, by customer service and the customer service supervisor they both were rude and programmed by some higher-level to say the same exact story. " The warranty is over Toyota is doing nothing about it now I am on my own " I begged her and understood the warranty is over now and ask her to please have a supervisor look at the truck 14 months ago the frame should've been replaced it's obvious if somebody would just look at that truck. The dealer did not do the correct thing. She denied my request to at least look at the truck. Very sad, and sad today I am looking at other Vehicles by different manufactures. After many Toyota vehicles if this is how I am going to be treated I will never ever buy another Toyota again , I hope this email finds you
